At OnVelo, your privacy is a priority. This policy outlines how we handle your information.
1. Information Collection: We collect minimal data, such as contact information provided in enquiry forms, solely to facilitate business communication between you and our service.
2. Usage: Your data is used only for the services you request. We do not sell, rent, or share your personal information with third-party marketers.
3. Security: We implement standard security measures to protect your data from unauthorized access.
4. Cookies: Our website uses minimal cookies to enhance user experience and analyze traffic.
We strive for complete customer satisfaction. Please read our refund terms below:
1. Eligibility: For our digital card services, we offer a full refund if requested within 24 hours of payment and before the setup/customization process has begun.
2. Non-Refundable Phase: Once the digital card setup has been initiated or the card is live and delivered, refunds are generally not provided due to the custom nature of the work.
3. Commitment: However, we are committed to your success. If you are not satisfied with the final product, we will provide up to 3 rounds of revisions to ensure it meets your expectations.
4. Process: To request a refund, please contact us at hello@onvelo.in with your order details.